User guide
Account & support
Manage account settings, find legacy chats, resolve access problems, and contact Portrait.
Usage and limitsOpen your name in the web app's left navigation, select Settings, then Usage. This is where you check your allowance, the period it covers, and how much is available before starting more research. Normal usage and Mosaic usage Portrait keeps two separate credit balances. Check the one that applies …
Settings and your accountOpen Settings from your name at the bottom of the left navigation, or from the Command Center in the web app. General Review the active organization and account email, and choose the web app's light or dark appearance. Usage Settings → Usage shows the applicable credit balances and periods. Normal …
Find and continue legacy chatsUse this guide to find a saved Quick Chat conversation and continue its work in Easel. For a new research question, start with Ask Easel a research question. Start new work in Easel Open Ask Easel and state the research outcome you need. You can begin with a narrow question, refine the scope throu …
Troubleshoot access and missing optionsUse these checks when a workflow, source, or integration is missing or refuses to start. 1. Confirm the surface Open Capabilities by surface. If the feature is not supported on the current surface, use the web app or the surface named by its guide. 2. Confirm identity and organization For Slack, T …
Contact Portrait supportEmail support@portraitresearch.com for product access, technical issues, or documentation feedback. On web, the Support assistant can explain product behaviour using the guide and page or error context supplied by the app. It cannot change your account or research, verify worker logs, send email, …
Feature and data requestsTell Portrait what you need to research and what is missing. Email support@portraitresearch.com to suggest a feature, request a data source or company, or ask for help turning a recurring question into a reusable prompt. Request a feature or prompt Describe the task you want to complete, what you …