Email support@portraitresearch.com for product access, technical issues, or documentation feedback.
On web, the Support assistant can explain product behaviour using the guide and page or error context supplied by the app. It cannot change your account or research, verify worker logs, send email, or create a support ticket. A contact link opens your email client; send the message there to reach the team.
Include
- the affected surface and page or integration;
- the approximate time and time zone;
- the action attempted;
- the expected and observed result;
- the exact visible error text;
- the organization and user email when needed to locate the account;
- a redacted screenshot when it materially clarifies the problem.
Do not include
Do not send passwords, OAuth codes, session credentials, API secrets, signed URLs, or licensed/private document content. Describe the source category, company, and period instead.
For a missing option or source, complete Troubleshoot access and missing options first and include the check that failed.